WHAT IS THE ESTIMATED DELIVERY TIME FOR MINIMUM ORDERS?
Production time for minimum order is normally 10 to 20 working days, depending on type and the number of items ordered. For component strands, production time is 10 working days or less if the number of
Items are minimal or in stock.
WHEN IS THE ORDER PROCESSED?
Order processing starts when payment is cleared by the bank which normally takes 2 to 3 working days. We will then notify you via email that payment is cleared and production is underway. In certain cases that the order is urgent, we start the production as soon as we receive a fax or emailed copy of the wire transfer details.
WHAT ARE THE OPTIONS FOR SHIPMENT?
Client may nominate a forwarder or carrier of their choice or we can recommend a shipper. Charging of shipping costs is based on location, approximate weight of ordered items, packing and box weight.
For samples and small shipments up to 50 kilos, we suggest couriers like Fedex, UPS or DHL which deliver door to door. For bigger shipments, we use freight forwarders like Yusen, Geologistics, etc. These freight forwarders offer very good rates for big shipments either by sea or by air. Your own broker will be the one to clear and release the goods for you.
WHAT IF I HAVE RECEIVED BROKEN OR DEFECTIVE ITEMS, WILL YOU REPLACE THEM?
Most of our jewelries cost under $3 only so replacing broken or defective items is not a problem. It is important however that for a complaint to be valid, we must be notified immediately w/in at least 7 days from receipt of items. Images of the said items must also be emailed to us for our reference. If complaints are deemed valid, we will immediately replace said items without much ado and shoulder its shipping cost.
WHAT IS YOUR STANDARD PACKING FOR ITEMS?
For necklaces, 1 dozen per polybag. Packing would vary depending on item in order to maximize space when shipping.